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The Agent Desktop Helper Application is a software component that provides many functions for the Agent Desktop application, such as a softphone, screen-pop, logging, indication of audio device changes, alerts on all audio devices, screen recording and monitoring, and voice quality monitoring.įrom time to time, you may be prompted by Agent Desktop to install the Agent Desktop Helper Application on your computer or enable it in your web browser. Installing and Updating the Agent Desktop Helper Application When Your Browser Closes or Navigates Away Phone.1.5.3 A message says I logged in with a softphone, but the Agent Desktop Helper app is not installed or is blocked by your computer.1.5.2 A message says a network issue is disrupting your phone device. ![]()
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